Privacy Policy

Information We Collect

We may collect the following types of information from you:

• Personal Information: When you interact with us, you may provide personal information voluntarily, such as your name, email address, phone number, billing and shipping information, and any other information you provide through forms or communications with us (including SMS/text messaging).
• Non-Personal Information: We may automatically collect certain information when you visit our website, including your IP address, browser type, device type, pages visited on our website, time spent on the site, and referring website or search terms.

How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services (e.g., scheduling HVAC services, delivering customer support)
• To process payments and transactions
• To respond to your inquiries and communicate with you (e.g., via email, phone, or SMS/text messaging if you have given consent)
• To send promotional materials (you may opt out at any time)
• To monitor and analyze website traffic and usage patterns

SMS/Text Messaging

• Opt-In Consent: If you choose to opt in to receive SMS/text messages, we may use your phone number to send you appointment reminders, service updates, billing notifications, promotions, or special offers.
• Opt-Out: You can opt out of receiving SMS messages from us at any time by replying "STOP" to any text message you receive.
• No Third-Party SMS Sharing: SMS consent is not shared with third parties or affiliates for marketing purposes. We do not sell or rent your phone number for text messaging campaigns conducted by other businesses.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors or service providers who assist us in operating our business (e.g., payment processors, email marketing services, or tools that help us manage text message delivery). These third parties are contractually obligated to safeguard your personal information and are not permitted to use it for their own marketing purposes.
• Legal Requirements: We may disclose your information if required by law or to comply with legal obligations in the state of Ohio.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and gather usage data. Cookies are small files stored on your device that help us remember your preferences. You can manage your cookie settings through your browser. However, disabling cookies may affect the functionality of certain features on our website.

Your Choices

• Email Communications: You may unsubscribe from our marketing emails at any time by following the unsubscribe link in those emails or contacting us directly at billing@ricksaffordableheating.com.
• Cookies: You can adjust your browser settings to control cookies, but doing so may impact your experience with our website.
• SMS/Text Messages: You can opt out of receiving text messages by replying "STOP" to any SMS message.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. While we implement security measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Rick's Affordable Heating & Cooling
26963 Eckel Rd, Suite 304
Perrysburg, OH 43551
Phone: (419) 874-9999
Email: billing@ricksaffordableheating.com
Contact: Sierra Uttutia

SMS Terms & Conditions

By opting in to receive SMS messages from Rick's Affordable Heating & Cooling ("we," "us," or "our"), you consent to receive text messages regarding:

• Appointment scheduling and reminders
• Service updates
• Billing notifications
• Promotional offers

Message frequency may vary. Message and data rates may apply, depending on your mobile carrier and service plan.

To opt out at any time, reply STOP to any message you receive. Once you text STOP, we will send a final confirmation message and then discontinue sending SMS messages. If you need help, reply HELP to any message or visit ricksaffordableheating.com.

For more details on how we collect, use, and protect your information, please review our Privacy Policy at ricksaffordableheating.com/privacy-policy and our Terms & Conditions at ricksaffordableheating.com/termsandconditions.