Terms & Conditions

1. Overview

Rick's Affordable Heating & Cooling ("we," "our," "us") provides SMS/text messages to deliver appointment reminders, service updates, estimate notifications, promotions, and customer support. By opting in to our SMS program, you agree to these Terms & Conditions and our Privacy Policy.

2. SMS Program Description

By opting in, you may receive messages related to:

• Appointment confirmations and reminders
• Technician arrival updates
• Quotes, invoices, or service notifications
• Maintenance reminders
• Follow-up messages after service
• Promotional offers or discounts
• Customer support and scheduling help

Message frequency varies based on interaction.

3. How You Opt In

You may opt in by:

• Entering your phone number on our website or landing pages
• Requesting service by phone, SMS, or email
• Providing your number to our office and approving SMS communication
• Responding to an SMS opt-in message when applicable

By opting in, you confirm the number provided belongs to you or you have permission to use it.

4. How to Opt Out

To stop receiving messages, reply:

STOP

You will receive one confirmation message. No further messages will be sent unless you re-opt in.

5. Help & Support

For help, reply:

HELP

Or contact us directly:

Phone: (419) 874-9999
Email: billing@ricksaffordableheating.com
Address: 26963 Eckel Rd, Suite 304, Perrysburg, OH 43551

6. Message & Data Rates

Message and data rates may apply depending on your mobile carrier. Carriers are not liable for delayed or undelivered messages.

7. Consent Not Required for Purchase

SMS consent is not required to obtain HVAC services, estimates, installations, or maintenance.

8. Customer Responsibilities

You agree to:

• Provide accurate contact information
• Notify us if your phone number changes
• Not misuse or interfere with the SMS system

9. Privacy & Data Use

We do not sell or share your information.

Your data is used only for:

• Scheduling and service communication
• Payment verification
• Customer support
• Internal business operations

For more details, see our full Privacy Policy.

10. Availability of SMS Service

SMS delivery may be affected by carrier issues, outages, or technical limitations. We are not responsible for delays or failures in message receipt.

11. Eligibility

You must be at least 18 years old and a U.S. resident to participate.

12. Updates to These Terms

We may revise these Terms & Conditions at any time. Continued use of SMS services after updates means you accept the new terms.

1. Information We Collect

We collect customer information to provide HVAC services and communication:

• Name
• Phone number
• Email address
• Billing and service address
• Payment verification details (encrypted and not stored locally)
• SMS opt-in records
• Service and communication history

2. How We Use Your Information

We use your information to:

• Schedule appointments
• Provide service updates and reminders
• Send estimates, invoices, and recommendations
• Process payments securely
• Improve our operations
• Send optional promotions (if opted in)

3. Information We Do NOT Share

Rick's Affordable Heating & Cooling does not sell or share customer information with outside companies.

Information is only shared when:

• Required to process secure payments
• Required by law
• Needed internally for technicians or office staff to provide service

We do not share data with third-party marketers.

4. Data Security

We use encrypted systems and industry-standard security practices to protect your personal information. Sensitive billing information is processed securely and never stored locally.

5. Your Rights

You may request at any time:

• Updates to your information
• A review of your stored information
• Removal from SMS or email lists
• Correction of inaccurate information

Requests may be made via phone, SMS, email, or our website contact form.

6. SMS Privacy

Your phone number is used only for HVAC service communication, reminders, and optional promotions.

You can unsubscribe at any time by replying STOP.

7. Updates to This Policy

We may update this Privacy Policy occasionally. Updated versions will be posted on our website.

8. Contact Us

Rick's Affordable Heating & Cooling
26963 Eckel Rd, Suite 304
Perrysburg, OH 43551
Phone: (419) 874-9999
Email: billing@ricksaffordableheating.com