--- title: "Terms of Service | Rick's Affordable Heating & Cooling" description: "Terms of service for Rick's Affordable Heating & Cooling website and HVAC services in Toledo & Perrysburg, Ohio." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "HVACBusiness", "name": "Rick's Affordable Heating & Cooling", "url": "https://ricksaffordableheating.com", "logo": "https://ricksaffordableheating.com/images/logo.png", "image": "https://ricksaffordableheating.com/images/hero-bg.webp", "description": "Veteran-owned HVAC company serving Toledo, Perrysburg & Northwest Ohio. Furnace repair, AC installation, heat pumps & 24/7 emergency service. 4.8 stars, 1,800+ reviews.", "@id": "https://ricksaffordableheating.com", "telephone": "+1-419-874-9999", "email": "billing@ricksaffordableheating.com", "address": { "@type": "PostalAddress", "streetAddress": "871 Commerce Dr", "addressLocality": "Perrysburg", "addressRegion": "OH", "postalCode": "43551", "addressCountry": "US" }, "geo": { "@type": "GeoCoordinates", "latitude": 41.557, "longitude": -83.6271 }, "areaServed": [ { "@type": "City", "name": "Toledo", "sameAs": "https://en.wikipedia.org/wiki/Toledo,_Ohio" }, { "@type": "City", "name": "Perrysburg" }, { "@type": "City", "name": "Sylvania" }, { "@type": "City", "name": "Maumee" }, { "@type": "City", "name": "Bowling Green" }, { "@type": "City", "name": "Oregon", "sameAs": "https://en.wikipedia.org/wiki/Oregon,_Ohio" }, { "@type": "City", "name": "Holland" }, { "@type": "City", "name": "Rossford" }, { "@type": "City", "name": "Northwood" }, { "@type": "City", "name": "Whitehouse" }, { "@type": "City", "name": "Waterville" }, { "@type": "City", "name": "Lambertville" }, { "@type": "City", "name": "Temperance" }, { "@type": "City", "name": "Swanton" }, { "@type": "City", "name": "Fremont" } ], "openingHoursSpecification": [ { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday", "Sunday" ], "opens": "00:00", "closes": "23:59" } ], "priceRange": "$$", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.8", "reviewCount": "1800", "bestRating": "5" }, "sameAs": [ "https://www.facebook.com/RicksAffordableHeating", "https://www.google.com/maps/place/Rick's+Affordable+Heating+%26+Cooling" ], "hasOfferCatalog": { "@type": "OfferCatalog", "name": "HVAC Services", "itemListElement": [ { "@type": "OfferCatalog", "name": "Heating Services", "itemListElement": [ { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Furnace Repair" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Furnace Installation" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Heat Pump Repair" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Furnace Maintenance" } } ] }, { "@type": "OfferCatalog", "name": "Cooling Services", "itemListElement": [ { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "AC Repair" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "AC Installation" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "AC Maintenance" } } ] } ] } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://ricksaffordableheating.com/" }, { "@type": "ListItem", "position": 2, "name": "Terms & Conditions", "item": "https://ricksaffordableheating.com/termsandconditions" } ] } ] --- [Skip to main content](#main-content) Now Hiring: Service Technicians, Lead Installers & Install Helpers — competitive pay, year-round work. [Apply Now](/employment) [![Rick's Affordable Heating & Cooling - Toledo & Perrysburg HVAC](/images/logo.webp)](/) [Call Us](tel:4198749999) Services [AC Service ](/ac-service) [AC Installation](/ac-installation)[AC Maintenance](/ac-maintenance)[AC Repair](/ac-repair)[AC Replacement](/ac-replacement)[Heat Pump Service](/heat-pump-service)[Heat Pump Conversion](/heat-pump-conversion)[Heat Pump Maintenance](/heat-pump-maintenance)[Heat Pump Repair](/heat-pump-repair) [Air Quality Service ](/air-quality-services) [Duct Cleaning](/duct-cleaning)[General Duct Service](/ductwork-services) [Heating Service in Perrysburg, OH ](/heating-service) [Furnace Repair](/furnace-repair)[Furnace Installation in Perrysburg, OH](/furnace-installation)[Furnace Maintenance](/furnace-maintenance)[Furnace Replacement](/furnace-replacement) [Water Heater Services ](/water-heater-services) [Water Heater Repair](/water-heater-repair)[Water Heater Replacement](/water-heater-replacement) Toledo Services [Furnace Repair Toledo](/furnace-repair-toledo-ohio)[AC Repair Toledo](/ac-repair-toledo-ohio)[Emergency Furnace Repair](/emergency-furnace-repair-toledo)[Furnace Replacement Toledo](/furnace-replacement-toledo-ohio)[Duct Cleaning Toledo](/duct-cleaning-toledo-ohio) [Service Areas →](/hvac-toledo-ohio) About [About](/about-us)[Seasonal Offers](/promotions)[Reviews](/reviews)[Blog](/blog) Contact [Book an Appointment](https://usehvacpro.com/book/opUGMgim9kAxN8DaQXigNAsQNH12H5bX)[Contact](/contact)[Employment Inquiry](/employment) [Financing](/financing)[(419) 874-9999](tel:4198749999) # Terms & Conditions Rick's Affordable Heating & Cooling – SMS Terms & Conditions Last updated: 12/4/2025 ## 1\. Overview Rick's Affordable Heating & Cooling ("we," "our," "us") provides SMS/text messages to deliver appointment reminders, service updates, estimate notifications, promotions, and customer support. By opting in to our SMS program, you agree to these Terms & Conditions and our Privacy Policy. ## 2\. SMS Program Description By opting in, you may receive messages related to: - Appointment confirmations and reminders - Technician arrival updates - Quotes, invoices, or service notifications - Maintenance reminders - Follow-up messages after service - Promotional offers or discounts - Customer support and scheduling help Message frequency varies based on interaction. ## 3\. How You Opt In You may opt in by: - Entering your phone number on our website or landing pages - Requesting service by phone, SMS, or email - Providing your number to our office and approving SMS communication - Responding to an SMS opt-in message when applicable By opting in, you confirm the number provided belongs to you or you have permission to use it. ## 4\. How to Opt Out To stop receiving messages, reply: STOP You will receive one confirmation message. No further messages will be sent unless you re-opt in. ## 5\. Help & Support For help, reply: HELP Or contact us directly: **Phone:** [(419) 874-9999](tel:4198749999) **Email:** [billing@ricksaffordableheating.com](mailto:billing@ricksaffordableheating.com) **Address:** 26963 Eckel Rd, Suite 304, Perrysburg, OH 43551 ## 6\. Message & Data Rates Message and data rates may apply depending on your mobile carrier. Carriers are not liable for delayed or undelivered messages. ## 7\. Consent Not Required for Purchase SMS consent is **not required** to obtain HVAC services, estimates, installations, or maintenance. ## 8\. Customer Responsibilities You agree to: - Provide accurate contact information - Notify us if your phone number changes - Not misuse or interfere with the SMS system ## 9\. Privacy & Data Use We do not sell or share your information. Your data is used only for: - Scheduling and service communication - Payment verification - Customer support - Internal business operations For more details, see our full [Privacy Policy](/privacy-policy). ## 10\. Availability of SMS Service SMS delivery may be affected by carrier issues, outages, or technical limitations. We are not responsible for delays or failures in message receipt. ## 11\. Eligibility You must be at least 18 years old and a U.S. resident to participate. ## 12\. Updates to These Terms We may revise these Terms & Conditions at any time. Continued use of SMS services after updates means you accept the new terms. * * * Rick's Affordable Heating & Cooling – Privacy Policy ## 1\. Information We Collect We collect customer information to provide HVAC services and communication: - Name - Phone number - Email address - Billing and service address - Payment verification details (encrypted and not stored locally) - SMS opt-in records - Service and communication history ## 2\. How We Use Your Information We use your information to: - Schedule appointments - Provide service updates and reminders - Send estimates, invoices, and recommendations - Process payments securely - Improve our operations - Send optional promotions (if opted in) ## 3\. Information We Do NOT Share Rick's Affordable Heating & Cooling **does not sell or share customer information** with outside companies. Information is only shared when: - Required to process secure payments - Required by law - Needed internally for technicians or office staff to provide service We do **not** share data with third-party marketers. ## 4\. Data Security We use encrypted systems and industry-standard security practices to protect your personal information. Sensitive billing information is processed securely and never stored locally. ## 5\. Your Rights You may request at any time: - Updates to your information - A review of your stored information - Removal from SMS or email lists - Correction of inaccurate information Requests may be made via phone, SMS, email, or our website contact form. ## 6\. SMS Privacy Your phone number is used only for HVAC service communication, reminders, and optional promotions. You can unsubscribe at any time by replying **STOP**. ## 7\. Updates to This Policy We may update this Privacy Policy occasionally. Updated versions will be posted on our website. ## 8\. Contact Us Rick's Affordable Heating & Cooling 26963 Eckel Rd, Suite 304 Perrysburg, OH 43551 Phone: [(419) 874-9999](tel:4198749999) Email: [billing@ricksaffordableheating.com](mailto:billing@ricksaffordableheating.com) Testimonials ## What Our Customers Say Ian, Dylan, Ryland, and Brenden made the entire experience wonderful and completely painless. We had both our central air conditioner and furnace replaced. Considerable pricing and extrodinarily professional. T Tiffany C ![Google](https://www.google.com/favicon.ico)Google Review Is getting new flooring and found a soft spot in my subfloor. They pulled up the old flooring and the ac had leaked all over and caused an issue. Called Rick's and they sent someone out right away. Unfortunately it meant the whole AC coil and condenser had to be replaced. Rick's gave me a fantastic price and installed two days later. Justin, Jesse and Bryce came out and they were not only nice to me, but to my cats as well. J Jill Yawberg ![Google](https://www.google.com/favicon.ico)Google Review We recently had a new furnace and AC unit installed by Jesse and Bryce. They did a fantastic job! They showed up on time, were professional and very respectful of our home. They kept us updated as they worked, cleaned up completely after the job and took the time to answer all our questions so we felt comfortable with the new system! Rick himself stopped out during the job to introduce himself and see if we had any questions, which is why we love working with family owned companies! The whole process was prompt and smooth from start to finish. Highly recommend Rick's Affordable! ![Libby Quello](/images/review-avatar-libby.png) [Libby Quello](https://share.google/Wx0UzOzkaAtqHqG9Z) ![Google](https://www.google.com/favicon.ico)Google Review There is nothing about this experience that wasn't great. I could not be happier with the furnace, the installation process or the crew. I had a new furnace and AC installation done and from my perspective it went exactly as it should. Shout out to Jackson, Jesse, Jacob and Rylan for a job well done. G Gerry Davis ![Google](https://www.google.com/favicon.ico)Google Review Rick's Affordable Heating and Cooling truly saved the day! Our furnace went out on a Saturday, and Ian arrived quickly to help. He was prompt, friendly, knowledgeable, and incredibly efficient. I really appreciated how he explained everything he was doing— made the whole process feel easy and transparent. D Daniel Briggs ![Google](https://www.google.com/favicon.ico)Google Review Rick came out to our home on a Sunday within an hour of us calling, and fixed our problem. Amazing customer service, great honest guy! We will definitely be using them again for any future HVAC needs. S Shannon Bauer ![Google](https://www.google.com/favicon.ico)Google Review ![Rick's Affordable Heating & Cooling](/images/logo-footer.webp) 26963 Eckel Rd Suite 304, Perrysburg, OH 43551 Email: Billing@ricksaffordableheating.com [](https://www.facebook.com/RicksAffordableHeating/)[G ](https://www.google.com/maps/place/Rick's+Affordable+Heating+%26+Cooling/@41.542483,-83.6436223,17z)[](mailto:Billing@ricksaffordableheating.com) #### Need Help? 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